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Some services are down

Aug 27 at 08:16am MDT
Affected services
The DM's ARK API

Resolved
Aug 27 at 08:16am MDT

We’re experiencing issues with our hosting provider. Please stand by.

Resolution

Earlier today, one of our third-party hosting providers experienced an issue that caused our backend API to be unavailable from 8:16 AM to 8:35 AM (Mountain Time).

At 8:35 AM, access was restored, and we closely monitored system health until 8:45 AM, at which point we confirmed everything was fully resolved.

What we learned & next steps:
This incident revealed a weakness in our new backend infrastructure. We’ve already taken steps to address the immediate issue and are implementing additional improvements over the coming days to make our services more resilient.

As always, if you have any questions or concerns, we’re here to help!